Privacy Policy
Last Updated: September 2026
At Touchwood, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect information necessary to provide our services, including:
- Name
- Email address
- WhatsApp or contact details provided by you
- Billing and shipping address
- Order and transaction details
- Vehicle information provided for product compatibility
- Information you provide when contacting customer support
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders
- Process payments
- Arrange delivery of products
- Provide customer support
- Confirm product and vehicle compatibility
- Communicate with you regarding your orders or enquiries
- Improve our website, products and services
- Prevent fraudulent or unauthorized transactions
3. Payment Information
Payments made through our website may be processed by third-party payment service providers such as Razorpay.
We do not store your complete debit card, credit card, UPI or other payment credentials on our website. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember user preferences, improve website performance and provide a better browsing experience.
Some third-party services used on our website may also use cookies according to their own policies.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to complete your order or provide our services. These may include payment gateways, shipping and delivery partners, website service providers and other necessary business service providers.
6. Data Security
We take reasonable measures to protect the personal information submitted through our website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Your Information and Communication
If you contact us through WhatsApp, email or other communication channels, we may retain the information provided by you to respond to your enquiry, provide customer support or manage your order.
8. Third-Party Services
Our website may use third-party services such as payment gateways, hosting services, analytics or other tools required to operate the website. These services may process information according to their respective privacy policies.
9. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children for the purpose of selling products to them.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable requirements. Any updated version will be published on this page with the revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
WhatsApp: +91 84593 35172
Email: touchwoodsupport@gmail.com
Business Hours:
Tuesday to Sunday, 11:00 AM – 5:30 PM